Refund Policy

Clear, transparent rules regarding cancellations and refunds.

Our Philosophy

We built MGUtv to be the highest quality service on the market. That's why we strongly encourage every single customer to take advantage of our completely free 24-hour trial before making any purchase. Testing the service firsthand eliminates 99% of future issues.

7-Day Money Back Guarantee

If you purchase a subscription and find the service unusable due to severe buffering on our end, or total lack of compatibility with your primary device, we offer a full refund within the first 7 days of your purchase.

Conditions for Refund:

  • You must have contacted our WhatsApp support team to attempt to resolve the issue first. Often, connection issues can be fixed by changing the routing port or switching apps.
  • Refunds are not granted simply because you "changed your mind" or "found a different provider".
  • Refund requests based on missing specific VODs or a single specific regional channel are not eligible, as our VOD library rotates and live channels occasionally require maintenance.

How to Request a Refund

Contact our support team via WhatsApp or email with your Order ID. Allow up to 24 hours for our billing department to process the request. Once approved, the funds usually return to your card within 3-5 business days. Crypto refunds will be calculated at the USD equivalent value at the moment the refund is issued, minus network transaction fees.