refund
Cancel Any Time
At Full IPTV, we strive to provide the highest quality IPTV services. If for any reason our service does not meet your expectations, you can cancel your subscription and request a refund based on the defined periods below.
Users can cancel and request a refund for the remainder of their subscription in just a few steps by contacting us. Please refer to the table below for how refund calculations are done.
How Refund Calculations Work
This policy does not apply to reseller plans. Reseller plans are nonrefundable.
| SUBSCRIPTION PERIOD | REFUND REQUEST TIME | REFUND AMOUNT |
|---|---|---|
| 1 MONTH | Within 1-7 days | 100% minus $5 administrative fee |
| Within 8-15 days | 50% minus $5 administrative fee | |
| After 15 days | No refund | |
| 3 MONTHS | Within 1-7 days | 100% minus $5 administrative fee |
| Within 8-45 days | 50% minus $5 administrative fee | |
| After 45 days | No refund | |
| 6 MONTHS | Within 1-15 days | 100% minus $15 administrative fee |
| Within 16-45 days | 50% minus $15 administrative fee | |
| After 45 days | No refund | |
| 12 MONTHS | Within 1-15 days | 100% minus $20 administrative fee |
| Within 16-90 days | 50% minus $20 administrative fee | |
| After 90 days | No refund | |
| 24 MONTHS | Within 1-15 days | 100% minus $20 administrative fee |
| Within 16-90 days | 50% minus $20 administrative fee | |
| After 90 days | No refund |
This policy does not apply to reseller plans. Reseller plans are nonrefundable.
1 Month Subscription:
- Within 1-7 days: 100% refund minus $5 administrative fee
- Within 8-15 days: 50% refund minus $5 administrative fee
- After 15 days: No refund
3 Months Subscription:
- Within 1-7 days: 100% refund minus $5 administrative fee
- Within 8-30 days: 50% refund minus $5 administrative fee
- After 30 days: No refund
6 Months Subscription:
- Within 1-15 days: 100% refund minus $15 administrative fee
- Within 16-45 days: 50% refund minus $15 administrative fee
- After 45 days: No refund
12 Months Subscription:
- Within 1-15 days: 100% refund minus $20 administrative fee
- Within 16-90 days: 50% refund minus $20 administrative fee
- After 90 days: No refund
24 Months Subscription:
- Within 1-15 days: 100% refund minus $20 administrative fee
- Within 16-90 days: 50% refund minus $20 administrative fee
- After 90 days: No refund
We also strive to make sure our customers don’t get stuck or give up on the process. If you are having any issues at all, please contact us. We are a full-service provider and help with everything from ordering to installation.
Requesting a Refund
To request a refund, please contact our customer service at [email protected] or via Whatsapp at the +1 (737) 309-5269 providing the following information:
- Your full name
- Order number
- Reason for your refund request
Our team will review your request and notify you of the decision within 5 business days.
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- 71-75, Shelton Street, Covent Garden, London, UK
- +44 7786 404877
- [email protected]
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